PRIVACY POLICY

  • Last Updated – Dec 12th 2024

 

Sweet Games LLC (“Studio,” “us”, “our” or “we”) are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your information when you use our games published on Android, iOS platforms and on Web. By using our games, you agree to the collection and use of information in accordance with this policy.

Information We Collect

    1. Personal Information
    2. How We Use Information
    3. Online Advertising
    4. Third-Party Services
    5. Sharing of Information
    6. Security of Information
    7. Children’s Privacy
    8. Data Retention
    9. Specific Provisions for Certain Non-U.S. Users
    10. Specific Provisions for Certain U.S. Multistate Users
    11. Managing Information
    12. Changes to This Privacy Policy
    13. Contact Us

 

1. Personal Information

 

We may collect personal information that can identify you, such as your name, email address, and phone number, as well as other information that does not identify you. This information is collected in the following ways:

 

Directly from you: When you contact us for support through mediums like emails, social media tools, or forum conversation. We can collect your information like email address, social media profile ID, and first and last name for the sake of record keeping.

 

Automatically: As you use our games, we may collect information about your device, including your IP address, device type, approximate location, purchase history, Crash logs and diagnostics data, operating system, and unique device identifiers for tracking our game performance across different devices, OS, and regions.

 

Non-Personal Information

We may collect non-personal information about how you interact with our games. This may include:

    • Game progress and scores
    • Usage data and preferences
    • Anonymous device identifiers
    • Crash reports

 

2. How We Use Information

 

We use the information we collect for the following purposes:

    • To provide and maintain our games
    • To improve our games and develop new features
    • To understand and analyze how you interact with our games
    • To provide customer support
    • To send you updates, notifications, and promotional materials
    • Respond to customer reviews

3. Online Advertising

Interest-Based Advertising

To enhance your experience with our Services, we may engage in interest-based advertising. With your consent, as required by applicable law, we may share information with online advertising networks, social media companies, and other third-party services. These parties may collect data about your interactions with our Services over time to display ads that are relevant to your interests both on our Services and across other websites, apps, and devices you use.

This data is typically collected through cookies, tracking pixels, or similar technologies that identify your device. By using this information, we and our third-party partners aim to serve you with more tailored advertisements that align with your preferences. Additionally, this information helps us and our partners in providing valuable advertising-related services, including performance reporting, attribution, analytics, and market research.

As outlined in this Privacy Policy, we use cookies to inform, optimize, and display ads based on your past visits to the Service, tailoring our advertisements and content to you.

Google Analytics and Advertising: We employ various forms of display advertising and advanced features through Google Analytics, including Remarketing with Google Analytics, the DoubleClick Campaign Manager Integration, Google Ads, and Google Analytics Demographics and Interest Reporting. These features allow us to use first-party cookies (like the Google Analytics cookie) and third-party cookies (such as the DoubleClick advertising cookie) to inform, optimize, and display ads based on your previous interactions with the Service, customizing our advertisements and content to you. You can manage your advertising preferences or opt out of certain Google advertising products by visiting the Google Ads Preferences Manager. To learn how to opt out of data collection by Google Analytics, visit Google Analytics Opt-out.
Here’s a step-by-step guide on how to opt out of targeted advertising:

Access Your Browser Settings:

    • Open your web browser.
    • Go to the settings or preferences menu, usually found under the three-dot or gear icon.

Disable Cookies:

    • Navigate to the privacy or security settings.
    • Find the option to disable or block third-party cookies. This can help prevent advertisers from tracking your online activity.

Visit Advertising Opt-Out Sites:

    • Go to industry opt-out pages such as the Network Advertising Initiative (NAI) and Digital Advertising Alliance (DAA).
    • Follow the instructions on these sites to opt out of interest-based advertising.

Adjust Mobile Device Settings:

    • On iOS devices, go to Settings > Privacy > Advertising and enable “Limit Ad Tracking.”
    • On Android devices, go to Settings > Google > Ads and enable “Opt out of Ads Personalization.”

Manage Ad Preferences with Google:

    • Visit the Google Ads Settings.
    • Sign in to your Google account if prompted.
    • Turn off “Ad Personalization” to stop receiving targeted ads from Google.

Visiting Network Advertising Initiative and/or Your Online Choices, or if you are in the EU, Your Online Choices EU. You can also click on the AdChoices logo within an advertisement (where available).

Please note that rejecting all cookies may prevent you from using certain features of our websites and other products and services..

We are committed to ensuring that your advertising experience is both relevant and respectful of your privacy. For more details on how we handle your data and to exercise your choices, please refer to our privacy policy or contact us directly.

 

4. Third-Party Services

 

We use third-party services to enhance our games. These services may collect information used to identify you. Below is a list of third-party services we use and links to their privacy policies:

 

 

5. Sharing of Information

 

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. We may share your information in the following situations:

    • With service providers who perform services on our behalf
    • To comply with legal obligations
    • To protect and defend our rights and property
    • To third-party payment processors that process your payments in our game.

The information we may share:

Identifiers: This includes details like name, username, email address, other contact information, IP address, and online identifiers (such as advertising IDs and cookies).
Additional California Customer Records: This encompasses information like address book details.
Commercial Information: This covers purchase history, in-app purchases, and other purchasing or consumption patterns.
Internet or Network Information: This refers to data on interactions with websites, applications, or advertisements.
Geolocation Data: This includes location information at the city or county level.
Inferences: This involves deriving insights or assumptions from the above categories of personal information.

Right to Opt-Out of the “Sale” or “Sharing” of Your Personal Information
We do not “sell” user information in the traditional sense or as defined by certain laws, meaning we do not exchange your personal information for money or direct payment.
However, like many online companies, we do “sell” or “share” information by allowing certain third-party advertising networks and businesses to collect and use your personal information from your browser or device via cookies or tracking technologies when you visit our websites, use our apps, or engage with us. These third parties use your personal information to analyze and optimize our Service and advertisements on our websites and other platforms, personalize content, serve ads relevant to your interests, and provide other advertising-related services such as reporting, attribution, analytics, and market research.
To opt out of the sharing or selling of your data, you can refer to the step by step guide mentioned at the end of the Online Advertising section.

 

6. Security of Information

 

We take reasonable measures to protect the collected information from unauthorized access, use, and disclosure. However, no internet or email transmission is ever fully secure or error-free and we can not guarantee 100% security of your information.

 

 

7. Children’s Privacy

We are committed to protecting the privacy of children who use our services. In compliance with applicable child privacy laws, we provide the following information:

  • Information Collection:
    • We collect limited information from children, such as [list types of data, e.g., name, age, email address, etc.], only as necessary to provide app functionality.
    • We do not collect more information than is reasonably necessary for the app’s intended use.
  • Use of Information:
    • Personal information collected from children is used to [explain usage, e.g., improve app experience, provide support, etc.].
    • It is not used for marketing or advertising purposes.
  • Sharing of Information:
    • Personal information collected from children is not shared with third parties, except as required to provide the app’s services or comply with legal obligations.
  • Parental Rights:
    Parents or caregivers have the right to:
    • Review the personal information we have collected from their child.
    • Request Deletion of their child’s personal information.
    • Stop Further Collection or Use of their child’s personal information.
  • Request Process:
    To exercise these rights, parents can contact us at [contact email] with a detailed request. We will verify the identity of the requester to ensure the security of the child’s information.
  • Publicizing Personal Information:
    Our app does not allow children to publicize their personal information, such as posting on forums, chat rooms, or social media.
  • Third-Party Data Sharing:
    We do not sell or share children’s personal information with third parties for marketing purposes.
  • Deletion requests:
    Parents may request the deletion of their child’s data at any time. Upon such requests, we will promptly remove the data, unless it is necessary to comply with legal obligations.
  • Data Protection:
    We implement strict measures to ensure the security and confidentiality of the data collected from children.
  • Parental Notification:
    In cases where personal information is collected from a child, we notify parents or caregivers and seek their verifiable consent, as required by law.

 

 

8. Data Retention

 

We store data on servers located in New York, USA. We retain your personal information as long as it is necessary to provide our services, unless the law requires us to delete it or if we accept your request to delete the information under applicable law.

 

When your personal information is no longer required, we will delete, destroy, or anonymize it according to our standard procedures. If deletion or destruction is not possible (for example, if your personal information is stored in backup archives), we will apply security measures to your personal information and separate it from further processing until it can be deleted according to our procedures.

 

9. Specific Provisions for Certain Non-U.S. Users

Sweet Games LLC, having its registered address at c/o 501, White Orchid, Beside Shell petrol pump, L P Savani Road, Adajan, Surat, Gujarat, India, is the “data controller” responsible for the processing of personal data in connection with our Services. This means that we determine and are responsible for how your personal information is used.

Sweet Games LLC is committed to protecting the privacy rights of users located outside the U.S. and adheres to relevant international data protection laws. Below are specific provisions for non-U.S. users:

    • Lawful Basis for Processing: We process your personal information based on your consent, to fulfill a contract with you, to comply with legal obligations, or for our legitimate interests, such as improving our services and ensuring their security.
    • Data Subject Rights: You have the right to access, correct, delete, or restrict the processing of your personal information. You also have the right to data portability and to object to the processing of your personal information. To exercise these rights, you can contact us using the information provided in this privacy policy.
    • International Transfers: We transfer personal data to countries outside your region, including the U.S., based on approved transfer mechanisms, such as standard contractual clauses, to ensure your data is adequately protected.
    • Consent: By using our services, you consent to the collection, use, and disclosure of your personal information as described in this privacy policy. You have the right to withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.
    • Access and Correction: You have the right to access and request correction of your personal information. To exercise these rights, contact us using the details provided in this privacy policy.
    • Privacy Principles: We adhere to privacy principles set out in local data protection laws, including transparent handling of personal information, providing access to personal information, and ensuring its accuracy.
    • Complaints: If you have any concerns or complaints about how we handle your personal information, you can contact us, and we will take steps to address your concerns in accordance with local data protection laws.
    • Local Compliance: For users in other countries, we comply with local data protection laws and regulations. You may have similar rights to those outlined above, including the right to access, correct, delete, or restrict the processing of your personal information, and to withdraw consent where processing is based on consent.
    • Contact Information: To exercise your rights or for more information on how we handle your personal information, please contact us using the details provided in this privacy policy.
    • Right to know whether your personal data is shared: You have the right to know if and how your personal data is shared with third parties. We are committed to transparency in how we handle your information. Our privacy policy outlines the types of personal data we collect, the purposes for which we use it, and the categories of third parties with whom we may share this information. This includes details on any data shared for advertising, analytics, or service improvement purposes. If you wish to know more about our data sharing practices, please refer to our privacy policy or contact us directly.
    • Right to File a Complaint: You have the legal right to file a complaint with the appropriate regulatory authority. The Global Privacy Assembly offers a public list of privacy authorities that you can access. If you have concerns about how we handle your personal data, please contact us at sweetgamellc@gmail.com, and we will do our best to address your concerns.

The above-mentioned points also comply with the LCPD of Brazil and GDPR for EU users. Sweet Games LLC is dedicated to safeguarding your privacy rights globally and ensuring compliance with international data protection standards.

 

10. Specific Provisions for Certain U.S. Multistate Users

 

For users located in various U.S. states, Sweet Games LLC complies with state-specific privacy regulations and provides additional rights and disclosures as required by state law. If you are a resident of California, Virginia, Colorado, Connecticut, or Utah, you may have specific privacy rights, including the right to access, correct, delete, or restrict the processing of your personal information, and the right to data portability. California residents, for example, can request information regarding the categories and specific pieces of personal information we have collected, the sources from which the information was collected, the business or commercial purpose for collecting or selling the information, and the categories of third parties with whom we share the information.

 

Virginia residents may have the right to opt out of the processing of their personal data for purposes of targeted advertising under VCDPA, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects. Sweet Games LLC is committed to honoring these rights and will respond to verified requests in accordance with applicable laws.

 

To exercise your rights, you can contact us through the methods provided in this privacy policy. We may require you to verify your identity before we process your request. Additionally, if you are under the age of 18 and a registered user of any of our services, you may request the removal of content or information you have posted publicly on our services. Please note that while we will make reasonable efforts to comply with such requests, the removal may not be complete or comprehensive, and there may be circumstances where the law does not require or allow us to fulfil your request.

 

11. Managing Information

Subject to certain exemptions, you can manage the information we have about you, and you may have additional rights as explained in the “Specific Provisions for Certain Non-U.S. Users” and the “Specific Provisions for Certain U.S. Multistate Users.”

Information-Related Requests:
If you wish to review, change, or correct the information we have about you, or to withdraw your consent to the processing of your personal information, you may send an email with your request.

Deleting Your Account:
To request the deletion of your information, you can email us with “Delete My Account” in the subject line or make the request within the app you are using. Note that if you delete your account, you will lose access to the game account or services associated with your account. Additional steps you should take include disassociating your Facebook account from our mobile games (if applicable) and deleting the game from your mobile device. Please be aware that deleting your account will result in the loss of your game progress and any unused virtual items, and we may not be able to restore them in the future. Some of your information, such as records related to payments or customer service matters, may be retained for legal and accounting purposes. Content you have sent or posted on the Service may not be deleted.

We will need to verify your identity before processing your request. This generally involves matching sufficient information you provide with the information we maintain in our systems. In certain circumstances, we may decline a request to exercise the rights described above, particularly if we are unable to verify your identity or locate your information in our systems. If we are unable to comply with all or part of your request, we will explain the reasons for declining to comply.

 

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Please note that if we are required to change the policy to abide by regulations from the law board or any legal requirements, the new policy will be effective immediately.

 

 

13. Contact Us

 

Data Protection Officer:

 

If you have any questions about this Privacy Policy, please contact us or our Data Protection Officer at:

 

Email: sweetgamellc@gmail.com

 

Address: 501, White Orchid, Beside shell petrol pump, L P Savani Road, Adajan, Surat- 395009, Gujarat, India

 

Thank you for playing our games!

 

Sweet Games LLC